One claim the whole chain can read.
We do not manufacture, distribute, sell, or adjudicate whether a fault is covered. What we hold is the claim, and each level reads the part that concerns them.
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01
The dealer opens it
Serial number, sale date, fault, and the replacement given. Recorded once, at the moment it happens, in front of the customer.
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02
It moves up as one object
The distributor does not receive a copy to re-enter. They receive the claim, with the dealer's entries already on it.
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03
The principal sees the same claim
Not a summary compiled by the distributor. The same record, with each party's contribution attributable to them.
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04
Settlement follows the record
Credit flows against a claim all three have been reading, rather than against three files that had to be reconciled first.
Rejections, appeals and goodwill replacements all still happen. What ends is spending four months establishing facts nobody ever disputed.
If you file warranty claims, or receive them.
Being designed, nothing to use yet. The useful thing is the real timeline: how long your claims take and where they actually stop.